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You must follow our terms and conditions whenever you use, browse, register or place an order with It is your responsibility to know what our latest terms and conditions are.

Please also read our Privacy Policy and information on Delivery and Returns as they are a part of these terms.


You must :

  Only use our website for lawful reasons.

You must not use our website in a way that is against the rights of anyone else, or that stops or limits how it is enjoyed by others.

We are not to blame for any loss or damage to you for anything that you use on our website.

You can only use, download and print our content for your own personal use or in-house business reasons. We must agree in writing before you can use our content for anything else. If you do not have our written agreement, you cannot :

  Copy, reproduce, use or deal with any of our website content.
  Modify or share any of our website content for any reason.
  Reproduce, crawl or frame our website from anywhere else.


Product descriptions

We always try to give you the most up-to-date product information but sometimes we do get it wrong. This can include :

  Not having the right details for the product.
  Different product packaging than shown.
  Changes in the product colour.*
  Showing the wrong amount of stock.**

*This can be caused by differences on your computer screen or device as the actual colour of the product may be different from our website. Some product pages have colour swatches. Please use them as a guide only as they do not show the exact colour of the products.

**The amount of stock that we show on the website is a guide. We will confirm the amount of stock that we have when we confirm your order.

We may not process your order if we notice that the product information on our website is wrong when you place it.


Order data

When you place an order with us, you can go to 'My Account' at any time to browse your order history. We have a privacy promise to keep all of your data safe and secure, as set out in our Privacy Policy.

Order confirmation

We will send you a receipt of your order in an email. Please read and check the details carefully to make sure that they are correct.

If the details are not right, or if you need any help, please contact us on 07717532651 or email us on or click on the contacts tab 24 hours a day. We will need to know any changes to your details before we send your order or it may be delayed.


We are not responsible for any delay in delivery when it has left our hands or if you are not there to collect your order when it arrives. Please contact us if you have any queries and we will do our best to resolve the issue.


Digital products such as downloadable worksheets, videos, personalized goods, items that are deemed perishable and products that deteriorate fast are not included in our refunds or returns policy. Please contact us if you have any issue and we will do our best to help.

Our Delivery and Returns page has further information, including delivery countries, our Returns Policy and your Right to Cancel.

HelloHipHop Head Quarters Address -

14 Penlands Cresent
LS15 9DQ

Telephone : 07717532651

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